Hertz and Palantir Team Up to Improve Customer Experience

Hertz and Palantir Technologies Inc., a leading builder of operating systems for the modern enterprise, announced a multi-year partnership to help drive operational excellence at Hertz and enhance the customer experience using real-time, data-driven insights. This investment is part of Hertz’s ongoing commitment to modernize its technology platforms to lead in electrification, shared mobility and a digital-first customer experience.

“Technology is an important lever to stay ahead of ever-evolving consumer expectations and a key enabler for our strategy to deliver world-class service,” said Tim Langley-Hawthorne, chief information officer at Hertz. “Our partnership with Palantir enables us to harness our data in innovative new ways that will get our customers on the road more quickly, improve our cost structure and reduce the complexities of operating a large fleet and as we continue investing in electrification.”

Hertz is using the Palantir Foundry operating system to create a platform that will help the company more efficiently manage and operate its fleet of nearly 500,000 vehicles which includes tens of thousands of EVs. The platform will provide vehicle availability insights based on rental status, service orders, location, and registration data to create a single source of truth that algorithmically makes the best use of assets to decrease out-of-service vehicles – all of which will significantly reduce operating costs and help customers get on the road faster. In the early stages of implementation, Hertz has already seen a reduction in time from vehicle purchase to rent, and a decline in out-of-service rates through predictive fleet operations.

“We are beyond excited to work alongside Hertz to make the most of their sizable fleet and once again show the impact of combining data and operations to influence key business objectives,” said Shyam Sankar, chief operating officer at Palantir. “Hertz has shown their continued commitment to being an innovator in the market, including their industry-leading focus on electric mobility and we’re proud to help them along their path to digital transformation.”

Read the press release here.